Frequently Asked Questions on Contacting Customer Support

Created by Paula Whitworth, Modified on Thu, 18 May 2023 at 09:47 AM by Paula Whitworth

Welcome to our cheese wedding cake shop's Freshdesk support portal! This support article addresses common questions related to contacting our customer support team, such as response time, working hours, and the types of inquiries that can be made through different channels. We want to ensure you have a seamless experience, so please read on to learn more about how to get in touch with us for any questions or concerns you may have.


Office Working Hours:


Our office working hours are Monday to Friday, from 10 am to 4 pm (UK time). During these hours, our customer support team is available to assist you with any questions, issues, or inquiries you may have regarding our cheese wedding cakes and services.


Using Freshdesk Support Portal:


We use Freshdesk software for managing our customer support, which allows us to efficiently handle and respond to your inquiries. To access our support portal, visit https://fdlcheeses.freshdesk.com/support. Here, you can browse our knowledge base, submit a support ticket, or engage in a live chat with one of our customer support representatives.


Response Time:


We strive to provide prompt and efficient support to all our customers. While response times may vary depending on the volume of inquiries, we aim to respond to all support requests within 24 hours during our working hours. If you submit a support ticket outside of our working hours, we will get back to you as soon as possible on the next working day.


Types of Inquiries:


Our customer support team is available to assist with a wide range of inquiries, including:


  • Product information and advice
  • Placing an order
  • Order status and tracking
  • Payment and billing inquiries
  • Delivery and shipping information
  • Returns and refunds
  • Special requests and custom orders


If you have any other questions or concerns not listed above, please do not hesitate to reach out to our support team through our Freshdesk support portal.



We understand how important it is to have a reliable and efficient customer support team for your cheese wedding cake needs. By using our support portal and adhering to our working hours, we are confident that we can provide you with the assistance you need in a timely manner. If you have any further questions, please visit our support portal at https://fdlcheeses.freshdesk.com/support or contact us during our office working hours. We look forward to helping you create the perfect cheese wedding cake for your special day!

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