Cheese Wedding Cake Shop Refunds and Cancellations Policy

Created by Paula Whitworth, Modified on Sun, 21 May 2023 at 11:06 AM by Paula Whitworth

At Cheese Wedding Cake Shop, we are committed to providing our customers with high-quality cheese wedding cakes and exceptional service. We understand that there may be times when our customers are not completely satisfied with their purchase. In such cases, we have outlined our policy regarding returns and refunds below.


Returns:


Please note that due to the perishable nature of our products, we do not offer returns.


Refunds:


If you are not satisfied with your cheese wedding cake order and wish to request a refund, you may do so up to 3 weeks before your wedding date. To initiate a refund, please follow the instructions below:


  1. Contact our Customer Support team through our support portal under the General Inquiries > Contact Information section. Alternatively, you can email us at cakes@fdlcheeses.co.uk with the subject line 'Refund Request - [Your Order Number].'
  2. Provide clear details about the reason for your refund request, along with any relevant documentation or images to support your claim.
  3. Our Customer Support team will review your request and respond within a reasonable timeframe. If your refund request is approved, the refunded amount will be credited to your original payment method.


Please note that refunds may be subject to certain conditions and restrictions, including but not limited to:


  • Refund requests must be made within the specified timeframe (up to 3 weeks before the wedding date).
  • Deposit is non-refundable
  • In some cases, we may require additional information or documentation to process your refund request.


We appreciate your understanding and cooperation in adhering to our Returns and Refunds Policy. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Support team through our Freshdesk support portal or by emailing us at cakes@fdlcheese.co.uk.


For more information about our Terms of Service, please visit: https://cheeseweddingcakeshop.co.uk/policies/terms-of-service

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