How to Track Your Cheese Wedding Cake Order

At the Cheese Wedding Cake Shop, we understand that your cheese wedding cake is an important part of your special day. Therefore, we strive to ensure that you can easily track the status of your order and stay informed about its delivery. 

In this support article, we'll guide you through the different methods available for tracking your cheese wedding cake order.

1. Order Confirmation Email

Once you place an order with us, you will receive an order confirmation email containing important information, including your order number and a summary of your purchase. Please keep this email safe, as it will be required for any communication with our customer support team regarding your order.

2. Order Tracking Number

In addition to the order confirmation email, you will also receive an email with a tracking number once your cheese wedding cake has been dispatched from our shop. This tracking number enables you to monitor the progress of your delivery using the courier's tracking system.

3. Courier's Tracking System

To track the progress of your cheese wedding cake delivery, simply visit the courier's website (a link to the website will be provided in the email containing your tracking number) and enter the provided tracking number into the appropriate field. This will give you real-time updates on the status of your delivery and an estimated date of arrival.

4. Contact Our Customer Support Team

If you have any questions or concerns regarding the status of your order, please do not hesitate to reach out to our customer support team. You can contact us through our Freshdesk support portal, by phone, or by email. Please provide your order number and tracking number (if applicable) when contacting us, so we can efficiently assist you.

We hope this article has given you a clear understanding of the various methods available for tracking your cheese wedding cake order. By using these tools, you can ensure that you are well-informed about the progress of your delivery and can plan accordingly for your special day. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team.