Return Shipping Instructions for Cheese Wedding Cakes

As we do not accept returns due to the perishable nature of our cheese products, we have provided some general guidelines for those who may need to return non-perishable items or require assistance with damaged or defective products.

1. Package the returned items securely, using appropriate packing materials such as bubble wrap or foam padding to protect the products during shipping. If possible, use the original packaging to ensure the best protection.

2. Clearly label the package with our return address and your order number. This will help us to process your return more efficiently.

3. Choose a designated shipping carrier that offers tracking and insurance options for your package. This will ensure that your return is protected and can be tracked throughout the shipping process.

4. Always obtain proof of postage when shipping your return, and keep a copy of the tracking number for your records.

5. For perishable items, such as our cheese wedding cakes, please contact our customer support team immediately if your product arrives damaged or defective. We will work with you to find a suitable resolution and ensure your satisfaction.

Tips for Ensuring the Safe and Secure Return of Perishable Items

1. Use insulated packaging materials, such as foam or thermal-lined boxes, to maintain the temperature of the perishable items during shipping.
2. Include ice packs or other cooling agents to help keep the perishable items at the appropriate temperature during transit.
3. Ship perishable items using an express shipping service to minimise the time they spend in transit.
4. If possible, schedule the shipment so that it arrives at its destination early in the week to avoid potential delays over the weekend.

We hope these guidelines will assist you in the rare event that you need to return a product or require assistance with a damaged or defective item. Our customer support team is always available to help you with any questions or concerns you may have.