Unsuccessful Delivery Attempts: What Happens Next?

We understand that planning your special day can be stressful, and ensuring that your cheese wedding cake arrives safely and on time is essential. In the unlikely event of a failed delivery attempt, we have a set procedure in place to ensure that your order is still delivered to you as soon as possible. 

When the cake is delivered, a person must be present to sign and refrigerate it. Our couriers cannot provide any storage advice or leave the cake unattended unless the customer arranges it with them directly. If not, this support article will help you understand the steps taken when a delivery attempt is unsuccessful.

Delivery Notification

When our courier attempts to deliver your cheese wedding cake and no one is available to receive the package, they will leave a delivery notification card at the delivery address. This card will contain important information regarding the failed delivery attempt, such as the date and time of the attempt and the reason for the failure (e.g. no one was available to sign for the package, the delivery address was incorrect, etc.).

Rescheduling the Delivery

After receiving the delivery notification card, you will need to contact the courier company directly to reschedule the delivery. The card will provide you with the necessary contact details and any additional information required to arrange the redelivery. It's important to contact the courier company as soon as possible to ensure that your cheese wedding cake is delivered in the best possible condition.

Please note that some courier companies may automatically attempt to redeliver your order on the next working day if there was a failed delivery attempt. However, it's still essential to get in touch with the courier company to confirm the redelivery details and ensure that someone will be available to receive the package.

Collection from a Local Depot

In some cases, the courier company may hold your cheese wedding cake at a local depot for collection. If this is the case, the delivery notification card will provide you with the address and opening hours of the depot, as well as the date until which your order will be held. Be sure to collect your order within this time frame, as the courier company may return the package to us if it's not collected.

Additional Information

If you're unable to contact the courier company or have any further questions about the failed delivery attempt, please don't hesitate to get in touch with us through our support portal. Our team will be more than happy to assist you and ensure that your cheese wedding cake is delivered to you in perfect condition.

We hope that this article has provided you with all the information you need regarding failed delivery attempts. We wish you a fabulous wedding day and hope that our cheese wedding cake will be a memorable part of your celebrations.