At the Cheese Wedding Cake Shop, we understand how important it is for our customers to receive their orders in perfect condition. However, we also acknowledge that there may be instances of damage or loss during transit. In such cases, we would like to outline our policy regarding shipping insurance and liability.
Please note that Cheese Wedding Cake Shop does not and will not accept any liability for damage or loss that occurs during transit. We ensure that our products are packaged securely to minimise the risk of damage. However, once the package is handed over to the delivery company, we cannot control the handling or any potential mishaps that may occur during shipping.
If you experience any issues with your order, such as damage or loss during transit, we kindly ask you to contact the delivery company, DPD, directly to file a claim. They will help you with the process and provide you with the necessary information on how to proceed.
To make a claim for loss or damage with DPD, please follow the steps below:
1. Visit the DPD Local Online help centre at https://www.dpdlocal-online.co.uk/help-centre/parcels/question/claims/how-do-i-make-a-claim-for-loss-damage
2. Ensure that you have JavaScript and cookies enabled on your device to access the website properly.
3. Follow the instructions provided on the website to file a claim.
We apologise for any inconvenience this may cause and appreciate your understanding of our policy. If you have any further questions about our shipping insurance and liability policy, please feel free to contact our customer support team through our Freshdesk support portal in the General Inquiries > Shipping section.
Thank you for choosing Cheese Wedding Cake Shop, and we hope to continue providing you with exceptional service and products.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article